Super Host, Flinders Lane

  • Full-time
Melbourne | Super Host | Award annualised salary

Job Location

Punthill Flinders Lane

Job Title

Super Host (Duty Manager)

From humble beginnings, our hotel brand was founded out of a passion for connecting travellers to the authenticity of a location. Today, we are a multi-brand accommodation group operating 17 (and growing!) hotels across Queensland, New South Wales and Victoria.

At Veriu Group, we are all about people!

  • Providing the best guest experiences
  • Placing trust in our team & learning from them
  • Helping you be your best self!

BENEFITS

  • Ample long-term growth opportunities as we open 80 new hotels by 2030
  • Comprehensive onboarding plan & ongoing support so you’re set up for success and a long-term career
  • Accelerated trainee management program to get you from Supervisor to Hotel Manager in 12 months
  • Job security (even throughout the lockdowns!)
  • High performing culture that values relationships & individuality
  • Referral bonus if you refer your friends to work with us (Up to $1000)
  • Attractive U-Perks Program
  • Flexible hours across the week to suit your outside commitments and no overnight shifts!
  • Discounts on accommodation across our network (QLD, NSW & VIC)
  • Small team and the opportunity to make a true impact

ROLE

Our Super Host (Duty Manager) role is a crucial role in our team structure and requires someone with a high sense of pride in their work and a great sense of initiative who wants to accelerate their career in Hotel Management.

Duties in a nutshell:

  • Oversee the front office and housekeeping departments inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
  • Provide a high level of guest services to guests at check-in, check-out, and during stay
  • Create new ways to leave guests with a lasting memorable experience
  • Use your inquisitive nature to identify new sales leads, encouraging the team to do the same
  • Respond to emergency situations in a safe and professional matter
  • Build strong and authentic relationships with your teammates and our guests
  • Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager role

YOU

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The ideal candidate will have:

  • Strong experience in Front Office or related supervisory/management experience
  • Amazing problem-solving skills and the ability to handle escalated complaints
  • Flexibility to work a range of AM, Day, and PM shifts across all 7 days of the week
  • First Aid certificate (or willingness to obtain)
  • Responsible Service of Alcohol certificate (or willingness to obtain)
  • Infection Control Training certificate (or willingness to obtain)

APPLYING

There is no better time to join us, so submit a copy of your current resume to apply now. While a cover letter is not compulsory, we would love to learn more about you and your reasons for applying.

To learn more, visit our websites! https://punthill.com.au/about-us/