Local Host, Punthill Ivanhoe

  • Part-time
Melbourne | Local Host | $21.92 base rate plus penalties/loadings

Job Location

Punthill Ivanhoe

Job Title

Local Host (Guest Service Agent)

Position Overview

From humble beginnings, our brand was founded out of a passion for connecting travellers to the authenticity of a location by providing comfortable and bespoke accommodation.

Today, we are a multi-brand accommodation group operating 17 hotels across Queensland, New South Wales and Victoria. We focus on building long lasting relationships, with a great sense of integrity, surround ourselves with talented individuals driven by self-growth, and operate with an ownership mindset.

Veriu Group is going through an exciting period of rapid expansion, this combined with an internal promotion has created a new opportunity for exceptional talent to join our dynamic and passionate team. As such, we are currently seeking part-time Local Host to join our boutique hotel, Punthill Ivanhoe!

This is a customer facing role and requires an energetic and enthusiastic person who is ready and willing to work as part of a team. We have ambitious growth plans with 5+ hotels opening in the next 2 years, so we would love if you were equally as passionate about your career growth as we are about seeing our portfolio of hotels grow.

Responsibilities

We are looking for individuals who have a high sense of pride in their work and who genuinely care about delivering warm and homely guest service. You will require the ability to work flexible hours and won’t mind helping out across different properties of ours from time to time.

In this role you will:

  • Provide a high level of guest services to guests at checkin, checkout and during stay
  • Provide resolutions to complaints and problems
  • Identify new ways to leave guests with a lasting memorable experience
  • Use your inquisitive nature to identify new sales leads
  • Respond to emergency situations in a safe and professional matter
  • Display a strong attention to detail & self-motivation
  • Have flexible availability: morning, day & evening shifts, Monday to Sunday
  • Build strong and authentic relationships with your team mates and our guests

Talent Profile

We are looking for people who are ready to hit the ground running, who bring with them passion for guest services and a willingness to learn.

Similar experience is beneficial but not crucial. Instead, our must haves include: alignment to our company values of Relationship Focused, Integrity, Ownership Mindset and Personal Growth.

Your career with us will be a memorable journey, with career progression plentiful as our pipeline of new hotels continues to grow.

We are motivated to welcome like-minded industry professionals to our team, so apply now to join our journey.