Local Host, Little Bourke

  • Part-time
Melbourne | Local Host | $22.46 base rate plus penalties/loadings

Job Location

Punthill Little Bourke

Job Title

Local Hosts (Guest Service Agent)

From humble beginnings, our hotel brand was founded out of a passion for connecting travellers to the authenticity of a location. Today, we are a multi-brand accommodation group operating 17 (and growing!) hotels across Queensland, New South Wales and Victoria.

At Veriu Group, we are all about people!

  • Providing the best guest experiences
  • Placing trust in our team & learning from them
  • Helping you be your best self!

BENEFITS

  • Ample long-term growth opportunities as we open 80 new hotels by 2030
  • Comprehensive onboarding plan & ongoing support so you’re set up for success and a long-term career
  • Accelerated trainee management program to get you from Supervisor to Hotel Manager in 12 months
  • Job security (even throughout the lockdowns!)
  • High performing culture that values relationships & individuality
  • Referral bonus if you refer your friends to work with us (Up to $1000)
  • Attractive U-Perks Program
  • Flexible hours across the week to suit your outside commitments and no overnight shifts!
  • Discounts on accommodation across our network (QLD, NSW & VIC)
  • Small team and the opportunity to make a true impact

ROLE

First impressions are everything! And as a Local Host (Guest Service Agent), you will have the opportunity to create lasting memories for every Guest.

Duties in a nutshell:

  • Report directly to the Hotel Manager
  • Provide a high level of guest services at all touchpoints (check-in, check-out, during stay)
  • Provide resolutions to complaints and problems
  • Identify new ways to leave guests with lasting memorable experiences
  • Respond to emergency situations in a safe and professional matter
  • Identify & explore new sales leads

APPLYING

There is no better time to join us, so submit a copy of your current resume to apply now. While a cover letter is not compulsory, we would love to learn more about you and your reasons for applying.

To learn more, visit our website! https://punthill.com.au/about-us/